Introduction
This privacy notice is for visitors to our websites, apps, and other digital platforms. It sets out how we use personal data that we hold about you and provides information on how to exercise your legal rights. In this notice, ‘we’ and ‘our’ refer to TTV NEWS TAMIL and its associated entities, which operate this platform.
What data do we process about our visitors?
User Account Information: If you register for an account on our website to comment on articles, participate in competitions, receive newsletters, or use our services, you will need to provide your:
- Full name
- Email address
- Year of birth
- Postal code
Subscription Information: If you subscribe to any of our paid services, in addition to the above, we will also require:
- Billing address
- Payment details
Customer Service Enquiries: If you contact our customer service team, we will collect your:
- Name
- Contact details
- Details related to your query
Browsing Data: We collect information about our visitors using technology such as cookies, device IDs, IP addresses, and location data. This may include:
- Device type
- Browsing history
- Approximate geographical location
For more details about cookies and their management, please refer to our Cookie Notice.
Third-Party Data: We may also receive additional information about you from trusted third-party sources, such as:
- Google Ads
- Google Analytics
- Parsely
- Alexa Analytics
The data collected may include publicly available information or data shared with third parties. This is used to enhance our understanding of your preferences and interests.
Social Media Activity: If you interact with our content via social media platforms, such as liking or sharing our posts, we may collect basic account details you have shared with these platforms. For instance, when you log in to our website using social media credentials, you grant the platform permission to share your basic information with us.
What do we use this data for?
We use your data for the following purposes:
- Verifying your identity
- Personalizing the advertising you see on our website
- Improving the design and usability of the website
- Informing you about products, services, or promotions you may find relevant
- Sending you service-related messages (e.g., password resets)
- Enabling content sharing via social media
- Administering competitions and notifying winners
- Conducting market research
- Addressing customer queries and complaints
- Sending push notifications from our apps
We may also use aggregated or anonymized data for analysis and performance monitoring.
What is our legal basis for processing personal data?
Consent: We will only process your personal data for purposes such as advertising, content personalization, and analytics if you have explicitly consented.
Legitimate Interests: For other purposes, such as improving services, responding to queries, and monitoring performance, we rely on our legitimate interests.
How can you access and update your personal information?
Registered users can update their information by signing into their account. Alternatively, contact us via email at [email protected] for assistance. You may also request a copy of the personal data we hold about you or request its deletion.
How long do we retain your personal information?
We keep your data only as long as necessary for the purposes for which it was collected:
- Account Data: Deleted after 12 months of inactivity
- Newsletter Subscriptions: Removed if unopened for 6 months
- Subscriptions: Retained for 12 months after the subscription ends
- Customer Queries: Kept for at least 3 years
- Cookie Data: Retained for 13 months
Data may be retained longer if required for legal or regulatory reasons.
Who will we share your personal information with?
We may share your data with:
- Subsidiaries and Affiliates: TTV NEWS TAMIL and its associated entities
- Advertisers and Analytics Providers: To deliver personalized ads and measure performance
- Service Providers: Companies contracted to assist with email delivery, hosting, or analytics
- Legal and Regulatory Bodies: When required by law
In cases of a merger, sale, or reorganization, your data may be transferred to the new entity.
Will your data be sent overseas?
Your personal data may be processed in or transferred to other countries. For instance, data may be stored on servers located outside Sri Lanka. We ensure that any such transfers comply with applicable data protection regulations.
Your rights
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the data we hold about you.
- Right of Rectification: Correct any inaccuracies in your data.
- Right to be Forgotten: Request deletion of your data.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Transfer your data to another service provider.
- Right to Object: Object to data processing based on legitimate interests.
- Right to Withdraw Consent: Revoke consent for specific uses of your data.
To exercise these rights, contact us at [email protected].
Exercising your rights and raising concerns
If you have concerns about how your data is handled, you can contact our Data Protection Officer at [email protected]. Alternatively, you may lodge a complaint with the relevant regulatory authority in Sri Lanka.
Contact Information:
Address: TTV NEWS TAMIL, Colombo, Sri Lanka
Email: [email protected]
